Online store: www.pharmashop.swiss
1. Preamble
These general conditions of sale rule exclusively the contractual relations between, on the one hand, the website www.pharmashop.swiss (hereinafter referred Chemin du Joran 9, 1223 COLOGNY, Switzerland. Number in the CHE-112.978.344 trade register (hereinafter referred to as the "seller") and, on the other hand, any consumer customer of the site (hereinafter referred to as "Customer").
The general conditions of sale aim to describe the terms of distance selling of goods and services between the seller and the customer. They express all the obligations and rights of the parties.
The seller reserves the right to adapt or modify the general conditions of sale at any time. In the event of modification, the general conditions of sale are applied to each order in force on the day of the order.
Also, the customer is invited to come and consult the site regularly in order to keep themselves informed of the most recent developments.
2. Acceptance of conditions
The Customer declares that they have read and have accepted these general conditions of sale before the validation of order. He will have to check the box "I accept the general sales conditions", before the payment of his order. The pharmacist ensured that the patient has taken note of all the general conditions of sale before being able to check the box "I accept the general conditions of sale".
3. Object
The seller offers online sales the products usually sold in pharmacies, excluding medications issued on medical prescription (on prescription).
The customer connects to the website and, by filling out his purchase basket, plays the products he has chosen by browsing the site. The products purchased are paid online using one of the solutions offered on the site. The site confirms the acceptance of the order by e-mail and the products are delivered to the customer within a specified time.
The products are shipped and billed by the seller.
4. Product characteristics and prices
General warning concerning products
Prior to any order and any use of the products presented on the site, the customer must find out about their characteristics and components and ensure that he does not risk any incompatibility or allergic reaction.
In all circumstances, the Customer must respect the product instructions before any use.
Consulting the characteristics of products and services
The seller presents on the site the products as well as their detailed descriptions allowing the customer to know, before taking the final order, their essential characteristics.
The site makes every effort so that the representation of products on the website is as faithful as possible to the products themselves. However, the customer is fully informed that the images, colors and photographs that describe the various products marketed, may not correspond to real colors under the effect of the Internet browser and the screen used.
The site reserves the right to modify the assortment of products offered for sale according to the constraints linked to its suppliers.
Product availability
The products sold by the seller being led to evolve, the site can modify their specifications, characteristics and components, for any cause whatsoever, or withdraw a product from its offers.
These changes may take place at any time without notice, including after the customer's order, if these modifications result from the application of standards, texts or regulations whatever they are applicable to products. In such a situation, the seller will inform the customer by any means. The customer can then request a refund or choose a product similar to the product initially ordered.
In the event of unavailability of a product, after acceptance of the order by the Customer, the seller undertakes to inform the latter by electronic means as soon as possible.
The customer can then, by the same electronic route, request the cancellation of the order, without this cancellation being able to lead to any compensation payable by the seller.
Price
The prices charged on the site can be different from the prices charged by pharmacies by the seller.
The prices of the products presented on the site are indicated in Swiss francs (CHF), in euros or US dollars, all taxes included (TTC). They are applicable during the validation of the order by the Customer and do not include participation in the shipping costs, billed in addition, and indicated before the final validation of the order.
Prices are subject to the Swiss VAT and any change in the legal rate of this T.V.A. will be reflected in the price of products and serVices presented on the site, on the date stipulated by the law referring to it. Product prices do not include communication costs related to the use of the site or linked to the possible cost of telephone communication which remain the responsibility of the customer.
The prices are outside shipping and file costs which remain the responsibility of the customer. Shipping costs are specified to the Customer before placing their order.
The seller does not reimburse the price difference between the prices charged by the seller and those charged by his competitors.
In the event of an error of entry, printing or calculation revealing a price significantly lower than the price normally charged, the customer will be applied the lowest price unless this price is manifestly derisory, that is to say without relation to the real value of the product ordered. In this case the order, even if it has been the subject of an automatic confirmation by the seller, will be canceled. The customer will be informed as soon as possible so that he can, if he wishes to return an order at the right price.
5. Order
Each online medication order is controlled by a pharmacist. The pharmacist can also contact you for additional information before validating or refusing your order.
Minors under the age of 16 are not allowed to buy medicines on our site.
www.pharmashop.swiss undertakes to process your order within a maximum of 48 working hours.
Customer account
To make purchases on the site, the Customer must, beforehand, carry out the creation of a customer account. This must be created exclusively on the site:
Either above all purchase by clicking on the "Register" link which is at the top of the pages of the site,
Either during order, after validation of the basket and at the time of customer identification.
To create their account, the customer must provide information, on the one hand, his email address and a password, which must be confirmed the same day of the creation of the account. These elements are confidential. The customer will be solely responsible for the consequences of using his account, until it deactivates it.
On the other hand, information will be requested from the Customer to continue his registration (civility, first name, last name, date of birth, email address, exact delivery address, postal code). The Customer undertakes to provide real and sincere information and to inform the seller of any change concerning them. A summary of the information provided is presented to the Customer and an email with the information is sent to him.
This information is necessary for order management and the commercial relationship between the pharmacist and the customer. Consequently, the lack of supply of the information requested is equivalent to renouncing the creation of an account. In addition, as part of the implementation of a permanent dialogue between pharmacists and their patients, the data indicated by the patient will be recorded.
The seller cannot be held responsible for any entry errors and the consequences which would result from it such as a delay and/or a delivery error. In this context, all the costs incurred for the re -exposition of the order will be fully borne by the customer.
Confirmation of the order
By clicking on "My basket", the customer is directed to a page recalling the content of the order.
The order will not be definitively registered until the information of the various information (customer identification, choice of delivery method, payment) and final validation.
The sale is deemed to be concluded when the customer has validated final and entered his settlement identifiers (bank card, credit card).
Upon receipt of his order request, the seller confirms the Customer to accept his order by sending a confirmation message to the email address that the latter communicated by registering his order.
The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
The customer has the possibility of following his orders on the site, in the "My Account" section. The history of transactions between the seller and the customer can be viewed at any time on the site in the "My Account" section.
6. Payment and security
Purchasing regulations are made by bank card, credit card or postfinance e-banking.
The order can be set by Visa, Mastercard, Postcard, Postfinance E-Finance, Paypal. The customer's bank account will be debited after a maximum of 24 hours maximum depending on the date of the order, and this will be considered effective as soon as confirmation of the agreement of bank payment centers.
If the bank refuses payment, the order is automatically canceled. Seller will then inform the customer by e-mail.
The seller reserves the right to interrupt or cancel a transaction for any legitimate reason, in particular in the event of suspicion of fraud or in the event of unregulated unpaid.
The customer's bank details are not entered on the site, but on the secure page of the online payment system where they are encrypted and then securely transmitted to authorization servers that check the data from the customer's bank, This is to avoid abuse and fraud.
www.pharmashop.swiss never has access to confidential information relating to payment methods.
7. Delivery
The delivery of the items ordered is made as soon as possible. The delivery time in Switzerland and the other countries is mentioned on the site on the "delivery" page.
The products will be sent to the delivery address indicated by the customer during the ordering process. It can be at home, or at any other address different from the billing address indicated by the customer.
When several products are ordered at the same time, and the shipping times are different, the order shipping time is based on the longest time.
The products are delivered to the delivery address indicated by the customer during the ordering process.
In the event of a non -withdrawal by the customer of his package at the post office, the package will be returned to the seller. Customer service will then contact the Customer for a possible resit and, without response within a reasonable time, will make a refund.
Each delivery is considered to be made as soon as the products are made available to the customer, this that may be checked by the control system and delivery monitoring offered on the La Poste website at https: // service. Post.ch/ekp-web/ui/list.
The package monitoring code is communicated to the customer by email at the time of shipment.
Confirmation of products and complaints
The transfer of ownership of the commissioned goods becomes effective as soon as it leaves the seller's premises. Consequently, the customer accepts all risks, in particular those related to transport.
If the product delivered does not correspond to the order, presents faults or is damaged, the customer has the possibility of issuing a complaint within 5 working days of the delivery date indicated by the Post. Any complaint issued beyond this period will not be processed by the seller, the responsibility of which will be identified in fact.
If, after verification, the non-compliance of the product delivered is proven and that it is not due to an abusive use of the customer, whose good faith is manifest, a solution will be offered to satisfy the customer.
The products open, damaged or soiled by the fact of the customer are neither reimbursed nor exchanged.
In the event of abusive returns, the seller reserves the right to refuse any subsequent order.
Customs fees
The customer who makes an order on the site from abroad (outside Switzerland), is informed that he must in principle pay customs duties and VAT of his country when importing his order. If you want more information on this subject, amounts of taxes and VAT rate for example, please inquire directly with the post or customs of your country.
8. Returns
The drugs will not be taken up or exchanged.
Deliverance errors
In the case of a delivery error, we invite the patient to contact us by email or by phone.
Two solutions will be offered to him:
- Product reimbursement
- delivery of the product as soon as possible
9. Responsibility
The customer can contact customer service www.pharmashop.swiss by sending an email to webshop@pharmashop.swiss, at any time.
www.pharmashop.swiss is only required to have an obligation of means with regard to the functioning of the site.
Consequently, www.pharmashop.swiss can in no way be held responsible:
- Site access speeds, opening and consultation speeds of site pages, external slowdowns, suspension or inaccessibility to the site, fraudulent use by third parties of all information put available on the site
- failures and technical problems concerning hardware, programs, internet network software that can, if necessary, cause the suspension or cessation of the service.
- incompatibility or dysfunctions linked to the service offered with certain software, configurations, operating systems or any other customer equipment.
www.pharmashop.swiss cannot be held responsible for any damage to the customer's computer system, data loss, or any other damage that would result from access or use of the site.
10. Protection of customer personal data
The information communicated by the Customer when ordering is confidential and will only be used by www. helpless.swiss for the processing of orders as well as for the sending of electronic information letters, in compliance with the legal provisions in force. The collection of information is only done after the patient's authorization.
To terminate his account, the CLient can send an electronic message to webshop@pharmashop.swiss.
11. Intellectual property
All the elements of the site (graphic charter, content, texts, software elements, databases, etc.) belongs exclusively and/or are reserved for www.pharmashop.swiss.
No one is authorized to reproduce, exploit, rebroadcast or use in any title, even partially, elements of the site, whether software, visual or sound. All these elements are protected in particular for copyright, patents and brands for the whole world.
12. Applicable law and dispute resolution
These general conditions are subject to Swiss law, subject to the imperative provisions of the law of the country in which the customer has his usual residence and unless international public order.